The Harsh Reality: Why Your Inexpensive Women's Black Dress Jacket Purchase Is Doomed

Let me share my experience with you. Shopping online for a particular clothing item should be straightforward. You find what you want, click to purchase, and it arrives. However, choosing the wrong retailer can cost you time, money, and your peace of mind.

I was searching for a sleek, professional women's black dress jacket. I came across a website that seemed decent and offered the style I needed. With an event approaching quickly, I required the jacket urgently. What followed was an absolute disaster. Learn from my error before you face a similar situation.

Section 1: The Costly Letdown

To be completely truthful, I purchased a women's black dress jacket from Site X and was deeply let down. I paid additional fees for expedited shipping, with a guaranteed delivery date of December 17th. I placed my trust in them.

The Shipping Deception: Three Days of False Promises

The promised date came and went without any delivery. Here's a detailed breakdown of what transpired next:

  1. December 17th (Evening): I contacted customer service. The representative only requested the jacket's name and size, assuring me it would arrive the following day, December 18th, without any apology for the delay.
  2. December 18th (Evening): Still no package. I called again, and after providing my details once more, they issued a tracking number with a new promise of delivery on December 19th.
  3. Tracking Investigation: I checked the tracking number immediately. Instead of showing "In Transit" or "Shipped," it displayed only "Label Created." This indicated they had printed a shipping label but hadn't actually dispatched the package. When I questioned this, the representative falsely claimed that USPS updates slowly.
  4. December 19th: No jacket arrived, and the tracking status remained unchanged. Realizing I had been deceived, I demanded a full refund and requested email confirmation of my refund request.

Conclusion: If a store provides a tracking number stuck at "Label Created," they are stalling. Cease communication and request an immediate refund.

The Customer Service Ordeal

The nightmare continued with the refund process. They emailed stating the refund would take 7-10 business days. I waited as instructed.

By January 6th, well beyond the 10-business-day period, my account still showed no refund.

I called and spoke with Nathalie, asking for an email update on my refund status. She was notably rude, resisted providing written confirmation, and grew angry when I persisted.